Return Policy

We uphold a 30-day return policy, allowing you to initiate a return within 30 days of receiving your item.

For a return to be eligible, the item must remain in its original condition, unworn or unused, with tags intact, and in the original packaging. Additionally, please provide the receipt or proof of purchase.

How to Initiate a Return
To commence a return, kindly reach out to our support team at office@andremouche.com. Please include your order number, proof of purchase, and the reason for return.

Upon review and approval of your request, you will receive detailed shipping instructions and written authorization. Do not send any goods back to our facility without prior written authorization, as unauthorized returns will not be accepted.

Order Cancellations Prior to Shipping
If you wish to cancel an order before it has been shipped, please contact us immediately. For non-EU customers, payment processing and currency conversion fees (typically 3.2%–6.6%) may be deducted from your refund. Customers located in the European Union retain their statutory right to cancel for a full refund.

Damages and Issues
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately at office@andremouche.com with photographic evidence. All complaints must reach us within 10 working days of delivery so we can swiftly evaluate and rectify the issue under our warranty terms.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including customized or personalized items (such as custom engravings) and clearance/sale items. Regrettably, we also cannot accept returns for gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have following our return process. Once the return is accepted, you may make a separate purchase for the new item.

European Union Residents
Under EU consumer protection laws, customers in the European Union have the statutory right to cancel or return their order within 14 days without providing justification. However, under André Mouche's general store policy, EU customers enjoy our full 30-day return window under the standard conditions. EU customers wishing to submit a formal contract cancellation may also use our Withdraw contract (EU only) page.

Customs, Duties, and Import Charges
For all international orders (including shipments to the US and EU), all duties, taxes, and import fees imposed by the destination country are the sole responsibility of the recipient. These costs are non-refundable and will not be covered or reimbursed by André Mouche SA.

If a delivery is refused or uncollected and returned to us, any return shipping charges, unpaid customs fees, or additional expenses incurred by André Mouche SA will be deducted from your final refund.

Refunds
Upon receiving and inspecting your authorized return, we will notify you of the status of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional processing time. If more than 15 business days have passed since your return approval, please contact us at office@andremouche.com.