Return Policy
We uphold a 30-day return policy, allowing you to initiate a return within 30 days of receiving your item.
For a return to be eligible, the item must remain in its original condition, unworn or unused, with tags intact, and in the original packaging. Additionally, please provide the receipt or proof of purchase.
To commence a return, kindly reach out to us at marketing@andremouche.com. Note that all returns should be dispatched to the following address:
ANDRÉ MOUCHE SA
Rue de France 81a
2916 Fahy
Switzerland
Upon acceptance of your return, you will receive detailed instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
Feel free to contact us at marketing@andremouche.com for any queries regarding returns.
Damages and Issues
Please thoroughly inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately. We will assess the issue promptly and work to rectify it.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). Reach out if you have questions about specific items.
Regrettably, returns cannot be accepted for sale items or gift cards.
Exchanges
For a swift resolution, return the item you have. Once the return is approved, we will facilitate the exchange for the desired item.
European Union 14 Day Cooling Off Period
In addition, if your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The item must meet the same conditions as mentioned above, and proof of purchase is required.
Customs, Duties, and Import Charges
For all orders, including those shipped to the European Union and countries outside the EU, all duties, taxes, and import charges imposed by the destination country are the sole responsibility of the recipient. These costs are non-refundable and will not be covered or reimbursed by André Mouche SA, even in the case of returns.
If you refuse delivery or fail to pay import charges, resulting in the return of the goods, any incurred shipping fees, customs charges, or additional expenses will be deducted from your refund.
Refunds
Upon receiving and inspecting your return, we will notify you of the refund approval status. If approved, a refund will be processed automatically to your original payment method within 10 business days.
Please keep in mind that your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have elapsed since approval, contact us at marketing@andremouche.com for further assistance.
