Return Policy

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) working days of the purchase date. All returned items must be in a new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at office@andremouchewatch.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Andre Mouche
Attn: Returns
RMA#
Route de France 81a
FAHY, 2916
Switzerland

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to ship your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the reception of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
0041 32 476 62 86
office@andremouchewatch.com